TL;DR
Yes. The agent can play a soft ambient sound, such as a quiet office, so calls feel less like dead air. If your team or patients find it distracting, it can be lowered or removed. Tell us after your first test calls.
The full answer
Noise on the caller's side, such as traffic, is handled by the speech recognition. Very noisy calls may need a repeat, and the agent asks politely.
More in Arabic & languages
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.