Arabic & languages

Does the AI detect the caller's language and switch? What if they mix languages?

TL;DR

Yes. The agent can follow the language the caller speaks, or ask them to choose at the start; your clinic decides. If a caller mixes Arabic and English, it still understands. If someone speaks a language your agent does not offer, it says so and offers Arabic or English.

The full answer

Mixing Arabic and English in one sentence is normal in the UAE, and the agent is tested on it.

You can also lock a line to one language, for example an English-only line for a specific service.

Also asked as

What if a caller speaks a language you do not support?
Will it ask the caller to choose a language?
Can the agent be locked to English only?

More in Arabic & languages

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demo Start a 7-day pilot

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice