Multi-branch

Can we pilot on one branch first and then expand to all branches?

TL;DR

Yes. Groups usually run the pilot on one branch. Once the results are reviewed, the same set-up extends to the other branches, adjusted for each branch's hours, doctors and services. Starting with one branch keeps the pilot small and gives the group real numbers first.

How the 7-day pilot runs3 steps

1
Setup, no IT project
Call forwardingClinic knowledgeTest line
2
Seven nights live
After-hours calls answered
3
ROI audit at the end
Calls answeredPatients capturedRevenue recovered

1Setup, no IT project
Call forwardingClinic knowledgeTest line
2Seven nights live
After-hours calls answered
3ROI audit at the end
Calls answeredPatients capturedRevenue recovered

The full answer

Each branch gets its own workspace and its own knowledge, so the agent answers correctly for the branch the patient called. Group roles can see across branches.

See multi-branch groups.

Also asked as

Do you support multi-branch groups?

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demo Start a 7-day pilot

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice