TL;DR
Yes. Each branch's calls and messages are kept in its own workspace, so every branch sees its own requests, while group roles can see across branches. Access is set by role, and the exact structure is agreed for your group during onboarding.
The full answer
A group manager may need every branch; a front desk lead only their own. Role-based access handles both, and the audit log records who viewed what.
Each branch keeps its own hours, doctors and services in the knowledge base, so the agent answers correctly for the branch the patient called. See multi-branch groups.
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.