TL;DR
WhatsApp runs on the official WhatsApp Business platform, which can charge its own messaging fees for some message types. Your proposal states how WhatsApp conversations are counted and billed for your clinic, so there are no surprises once the channel is live.
The full answer
Patient-started conversations and clinic-started messages, such as reminders, can be treated differently by the platform. We explain which apply to your use before you start.
Ask us on the demo call.
More in Pricing & pilot
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.