How do we measure whether the pilot is working?

TL;DR

Agree the measures before the pilot starts, then track them in the portal. You see every call or conversation with its summary, what patients wanted, new versus existing patients, requests captured and urgent calls. The ROI audit at the end turns that into numbers the owner can decide on.

How the 7-day pilot runs3 steps

1
Setup, no IT project
Call forwardingClinic knowledgeTest line
2
Seven nights live
After-hours calls answered
3
ROI audit at the end
Calls answeredPatients capturedRevenue recovered

1Setup, no IT project
Call forwardingClinic knowledgeTest line
2Seven nights live
After-hours calls answered
3ROI audit at the end
Calls answeredPatients capturedRevenue recovered

The full answer

Calls and messages answered that would have been missed
Verified requests captured and bookings recovered
What patients asked for, by hour
Handoffs and urgent calls

The ROI calculator shows the model before the pilot; the audit replaces every assumption with your clinic's own numbers.

More in Pricing & pilot

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

How do we measure whether the pilot is working?

The full answer

More in Pricing & pilot

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