Factor 01
Weekday · 12:00 to 24:00
1217–21 after work24
Evenings
The hours after work when patients finally have time to call.
Blackout calculator
How long is your clinic closed to patients?
Set your hours for each day of the week and your holidays. The model shows the hours nobody answers, every week and every year.
One weeknightClosing to opening
Nobody on the phone15h
18:00 → 09:00
18:0000:0009:00
- 21:42Patient calls to book a cleaningUnanswered
- 23:10WhatsApp: is Dr. Rana in on Saturday?Unanswered
Closed to patients
124.0h
a week · 74% of the week
- Closed hours a year
- 6,539h
- Share of the year
- 75%
Mon
Tue
Wed
Thu
Fri
Sat
Sun
0006121824Every one of those hours, a patient who calls or messages reaches a closed clinic unless something answers.
Where the blackout lives
About the model
What counts as a closed hour?
Any hour outside your opening times, plus the full days you close for public holidays and closures. The model assumes nobody answers the phone or WhatsApp in those hours.
Why does the year figure include holidays?
A holiday removes a whole working day. The model subtracts your average open day for each holiday you enter.
Does this say how many patients we lose?
No. It counts hours, not calls. Pair it with your call logs and the ROI calculator, or run the After-Hours pilot to see the real volume.
7 days · no IT disruption
Cover the closed hours with a 7-day pilot.
The After-Hours pilot answers your line from closing to opening, with a morning handoff and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
voclyai / pilot-plan.md
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice