Multi-location dental groups, one location at a time.
Three dental organisations, three rollouts. Each started with a contained pilot and extended once the numbers held.
Unified Dental Care
A dental service organisation in Michigan with 8 locations.
Rollout
- Two pilot locationsOf the DSO's 8 locations in Michigan01
- Results heldMeasured on the pilot locations02
- 100% of inbound callsExtended across the organisation03
Results
12%
revenue growth
$100k+
additional monthly revenue
17%
headcount reduction
24%
profit increase
Kare Mobile
A direct-to-consumer dental service organisation running mobile dental trucks.
Rollout
- Teams on the trucksTreating patients, away from the phone01
- Calls answeredSo the team could stay with patients02
Results
80%
fewer missed calls
1–2 h
staff time saved per day
Normandy Lake Dentistry
A multi-location dental group in Florida.
Rollout
- One location firstOverflow calls at peak01
- Cancellations handledBy the agent, with a new slot offered02
- Rolled outTo further locations in the group03
Results
90%
call answer rate at peak
1/3
of cancellations handled by the agent
47
appointments from overflow at one location, first 30 days
Pilot, measure, roll out
Start contained
Two locations, one location, or overflow only.
Measure
Answer rate, missed calls, appointments and staff time, from the deployment itself.
Extend
To further locations, or to all inbound calls, once the results hold.
Start with a 7-day pilot.
Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice