Introducing the Omnichannel Shared Inbox
Every patient conversation in one queue: WhatsApp, Instagram, TikTok, website chat, email and phone. Pilot open to existing clients.
On this page
A patient asks about veneers on Instagram at 9 pm. Another asks on WhatsApp. A third types into the website chat. Three messages, three apps, one front desk.
By the time someone replies, the patient has booked with another clinic. We hear a version of this from almost every clinic owner we meet. So we built the Omnichannel Shared Inbox.
Every channel, one queue
Every patient conversation now lands in one shared inbox: WhatsApp, Instagram, TikTok, website chat and email, with phone call transcripts in the same place. The whole team works from one queue. Every conversation has an owner, and nothing waits on someone's personal phone.
Vocly AI replies first
Vocly AI answers the routine questions and collects the patient's details, and it tells the patient they are speaking with AI. When a person is needed, your team takes over in one click with the full history in the thread. Patients can ask for a person at any time.
Inbox Copilot for your team
Inbox Copilot is the staff-side assistant inside the inbox. It does not talk to patients. It summarises the conversation, suggests the next step and drafts a reply from your clinic's own information. Staff review the draft and approve it before anything is sent.
Translation in the thread
A patient writes in Arabic. Your English-speaking coordinator reads the translation right under the message. Any coordinator can follow any conversation.
Control and numbers you can act on
- Roles. Clinic Admins manage team access, settings and data. Clinic Staff work the conversations. Each person sees only what their role allows.
- Activity log. Sign-ins, assignments, setting changes, record views and exports are logged with the person and the time.
- Data. UAE hosted, encrypted at rest and in transit. You choose how long data is kept, and you can export or delete what is stored about a patient when they ask.
- Reports. How fast leads get a first reply, from Vocly AI and from your team, performance per staff member, volume by channel and which sources turn into booked patients.
Open to existing clients
This week the Omnichannel Shared Inbox opens to our existing clinic clients. New clinics can start with the 7-day After-Hours pilot and add the inbox in their proposal. Read more on the Omnichannel Shared Inbox page, and follow what ships next in the changelog.
Why one queue matters
Separate apps create separate problems. Two people answer the same patient. Nobody answers another. A coordinator leaves for the day and the conversation leaves with their phone. One queue fixes the basics before any AI is involved: every conversation is visible, assigned and followed up, and the patient's history sits beside the thread.
The AI then takes the first reply, at any hour, so the queue your team opens in the morning is already sorted into what is answered, what is booked and what needs a person.
Hear what this sounds like on a real line.
An Arabic call, start to finish, with the English translation beside it.
Related posts
Start with a 7-day pilot.
Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice